Frequently Asked Questions
Your guide to beauty and care with Alexandria Store
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for beauty products?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are your products cruelty-free and vegan?
At Alexandria Store, we prioritize ethical beauty. 90% of our catalog is certified cruelty-free, and we have a dedicated 'Vegan' section for products that contain no animal-derived ingredients.
How can I track my shipment?
Once your order is processed, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's journey in real-time.
Do you offer samples with purchases?
Yes! Every order over $50 includes two complimentary deluxe samples, allowing you to discover new favorites from our latest skincare and makeup collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.