Returns & Exchanges

At Alexandria Store, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, items can be returned or exchanged within 30 days of receipt, provided they are in their original, unopened packaging.

Return Process

• 1.
  Initiate a Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Prepare Your Package

  Securely pack the unused beauty products in their original boxes to ensure they are protected during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.